All projects
Retail
A WhatsApp agent that sells and answers for a fashion store
Based on projects we've delivered. Figures are approximate; client names are withheld for privacy.
The problem
We spent the whole day answering the same questions: is this size in stock, how much is delivery? Night messages got answered in the morning, after the customer had already bought elsewhere.
Before and after
Before
Two staff spent most of their day replying to messages.
After
They focus on special orders and customer follow-up.
What we built
- 1
Understands messages in Darija, Arabic or French and checks stock live.
- 2
Reserves the item and confirms the order — cash on delivery or a payment link.
- 3
Hands special cases to a team member with a ready summary of the conversation.
Results
- of repetitive questions answered automatically
- 70%of repetitive questions answered automatically
- first reply, any hour
- Under 10 sfirst reply, any hour
- more confirmed orders from evening messages
- +25%more confirmed orders from evening messages
Measured over 30 days after launch, compared with the previous month.
Timeline
10 days
From first call to production
Under the hood
- n8n
- PostgreSQL
- OpenAI / Claude
Next project
Distribution and logisticsA self-running order pipeline for a distribution company
How we built it